Política de reembolso
Last Updated: August 15, 2026
30-Day Return Window
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, unopened, in its original packaging, and in the same condition that you received it. For hygiene and safety reasons, opened or used oral care products cannot be returned or refunded, except where the product arrived damaged or defective.
Return Process
- Email shoporavelle@gmail.com with your order number and reason for return.
- Our team will review your request within 2 business days and, if approved, provide the return address and instructions.
- Ship the item back using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to our error (damaged, defective, or incorrect item).
- Returns sent without prior authorization will not be accepted.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are issued to the original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us at shoporavelle@gmail.com within 7 days of delivery with your order number and clear photos of the item and packaging. We will resolve the issue with a replacement or refund at no cost to you. Claims submitted after 7 days of delivery may not be eligible.
Non-Returnable Items
- Opened or used products
- Products not purchased directly from Oravelle
- Gift cards and promotional items
- Items marked final sale
Late or Missing Refunds
If you haven't received an approved refund after 10 business days, first check your bank account and contact your card issuer, as processing times vary. If the refund still has not appeared, contact us at shoporavelle@gmail.com.
Chargebacks
We are committed to resolving any issue directly and promptly. Please contact us at shoporavelle@gmail.com before initiating a chargeback with your bank. Chargebacks filed without first contacting our support team, where the order was delivered as described and in accordance with these policies, may be disputed with full documentation, including proof of delivery, policy acceptance at checkout, and correspondence records.
Contact
Oravelle — operated by JZT Media LLC
Email: shoporavelle@gmail.com